Returns & Refund
▸Cancel an Order
You are free to cancel your order and get a full refund before shipping. The shipping fee, customs charges, and manual handling fees will be deducted from the order amount if the order is already in transit or delivered.
⦿≤1 month, we will cover the return, reship and repair fee, or refund you 80% order price if you don’t want to keep the order.
⦿1 month-2years, you will be responsible for returning, then we will repair and reship the machine, or refund 50% order price if you don’t want to keep the order.
⦿＞2 years, since the 2 years warranty has expired, please contact us via firstname.lastname@example.org for more details.
⦿Unwanted, within 7 days of receipt, you will be responsible for the returning, then refund 80% order price for you.
⦿Exchange, within 7 days of receipt, you will be responsible for the returning and reshipping.
We provide a 2 years warranty for all EM-Smart laser machines. Besides, we also provide technical support services including live chat, email, phone call, video call, remote control, spare parts, field maintenance and repair (If a local distributor is available).
1. Before any “Repair” or “Replace” or "Refund", the original machine has to be returned to us first. And before any return, please email us to get our approval and the shipping address.
2. Please do not disassemble the machine by yourself. We do not accept any disassembly after-sales.
3. Non-applicable situations: the product is not purchased on our site; non-quality issues caused by improper operation of the customer, etc..
4. All above dates are calculated from the delivery date.