1. What’s the power of EM-Smart?
Currently, we have a series of EM-Smart laser marking machines with different watts such as 18W 20W 25W 30W. You can check the product page for more details.

2. What formats does EM-Smart support?
EM-Smart supports both texts of different fonts and images of different formats including text, png, bmp, jpg, gif, tga, tif, svg, ai, cdr, dxf, dst, plt, bar code, qr code, serial number, date code, time code, TCP/IP communication, serial communication, file, sql database, etc.

3. What laser marking software does it use?
EM-Smart laser marking machines use EZCAD as the marking software and we will send the licensed EZCAD software package together with the machine.

4. Does it work with LightBurn?
Yes. All EM-Smart laser machines are compatible with LightBurn. However, you may need purchase the license key after their trial period.

5. What laser source do you use?
Our marking machines use Max and JPT laser sources. You can find out the laser source information for each model on the product detail page.

6. Can I make colorful laser marking with EM-Smart?
The MOPA models can mark colorful patterns on the stainless steel and anodized aluminum, and the other models can mark black and white or the original color of the item on almost all common matereials.

7. Can I mark or engrave on a concave or spherical object?
Yes, each of our machine provide the rotary version. For rotary marking or engraving on spherical or cylindrical objects, we suggest you use our machines which have the rotary function.

8. Does EM-Smart laser marking machine has a cutting function?
With regard to the cutting function, we suggest you choose the 25W and above models which have a better cutting effect.

9. What is the maximum marking field of EM-Smart?
EM-Smart has a standard marking field of 110mm*110mm and we provide optional lens of 70*70mm, 150*150mm or 175*175mm for certain models.

10. What is the maximum marking height of EM-Smart?
90mm for EM-Smart Nova, 200mm for EM-Smart Basic, 150mm for EM-Smart MOPA.

11. What is the maximum marking depth of EM-Smart?
It depends on the watts of the machine and the duration of marking or engraving. Generally, it can achieve within 1mm deep engraving for metal .

12. How fast can EM-Smart mark?
≤8000mm/s for EM-Smart machine, for instance, it takes a few seconds only to laser mark a logo on a YETI cup.

13. What type of power is required?
EM-Smart is designed with a voltage range from 110-240V AC, 50/60hz. Besides, you can also use an outdoor power supply.

14. What are the dimension and weights of the EM-Smart?
The weight of EM-Smart laser marking machines ranges from 8.5kg to 14kg.

15. What is the maximum weight the workbench of EM-Smart can bear?
The maximum weight is 35.0kg.

16. What are the computer requirements for running the EM-Smart? How to connect the computer with the EM-Smart?
EM-Smart machines are compatible with Windows, MAC, and Linux OS. They can be connected via a USB cable (a given part).

17. Do I need to download any software to mark with EM-Smart?
You need to install the marking software EZCAD or LightBurn on your computer. We have provided a flash drive with EZCAD inside. You can simply copy and install.

18. How many languages are supported by EM-Smart?
All EM-Smart machines support these languages: Chinese (Tradition & Simplified), English, Japanese, Korean, Spanish, Portuguese, Russian, French, German, Italian, Thai, Vietnamese, Turkish.

19. What’s the difference between EM-Smart and Cubiio or Laserpecker? What makes EM-Smart different from other laser machines?
The Cubiio or Laserpecker are usually equipped with 3W or 5W laser sources while EM-Smart with 20W/25W/30W even 50W, which means EM-Smart will be able to mark and engraver much faster, deeper with higher precision. Currently, the EM-Smart is the smallest professional laser marking machines with industrial and commercial capacity.

20. What comes with the EM-Smart?
All EM-Smart machines come with machine, power cord, EZCAD software (in USB disk), a pair of laser safety glasses, positioning bars, marking test material package, rotary axis(if rotary version), marking plate (EM-Smart Nova).

21. Do I have to buy an Air Filter for my EM-Smart?
We recommend you buy the air filter to clean the dust or smog generated from marking or engraving, which lets you use your EM-Smart anywhere in the home, school, or office. If you don't use an Air Filter, you may need to use a fan or a window instead.


22. What can I mark with the EM-Smart?
You can use EM-Smart to mark and engrave metals (stainless steel, steel and hard metals, aluminum and anodized aluminum, precious metals, gold, silver, brass, copper, iron, titanium and titanium alloys, other metals), plastics (polyamide, polycarbonate, acrylonitrile butadiene styrene copolymer, other plastics) and other materials like slate, leather, stone, gift paper box, coated wood, etc.

23. Can I mark on the glass, wood or fabric?
Yes, you can mark on the glass, ceramics, wood, etc. only if they are coated with a thermal transfer layer on the surface, but it will be difficult to mark on original glass or logs or fabric.

24. Do I need to buy extra materials for my marking?
Nope, and we provide free marking material kit when you buy our laser. They can be used for marking tests or practice.

25. What are the consumables?
The laser module does not consume any materials.

26. Can I send you samples for proofing?
Absolutely, we can make a free laser marking test with video and a solution for you. You can also request a free demo via this link.

27. Can I mark on my phone, laptop, tablet, or e-reader?
Yes, you can, we are willing help with the laser marking parameter settings.

28. Can I mark on the food (such as cookies) with EM-Smart?
No, EM-Smart are fiber laser machines, they can’t mark on foods or fruits.

29. Can I mark or engrave on sliver or gold?
Yes, it can work on silver or gold, but we won't guarantee the effect since they are precious metals which may have a loss during the marking or engraving.


30. How to install the EZCAD marking software?
You can find this EZCAD software in the flash drive which comes with the EM-Smart machine. It’s a one-step installation. You may also find tutorial installation videos on our YouTube Channel.

31. Where can I download EZCAD if I lose the flash drive?
You can click here to download the latest version or contact us via service@em-smart.com for the software.

32. How to set the right parameters (such as size, speed, power, frequency, etc.)?
It may take a bit of trial and error to learn what speed and power settings to use with different materials, but we include a product manual that will help you get familiar with the machine soon.

33. Where can I get vector graphics?
We will send you a vector package with the machine for free.

34. How does the EM-Smart focus before marking?
Observe the relative position of the two red light pointers. Manually adjust the knob or handle till the two points overlap, that where the focus position is.

35. Is it easy for me to use it as a freshman? How long does it take to learn to use the machine?
All EM-Smart machines are quite easy to use. Usually it only takes some minutes to get the machine out of the box and set it up, then finish your first marking.

36. What can I do if I encounter issues for installation or operation or if my EM-Smart laser or accessory breaks down?
Please read this Trouble Shooting Page of our website or watch this Tutorial Playlist of our YouTube Channel for solutions first. You can also write us an email at service@em-smart.com If you still can not solve the issue.


37. What measures has EM-Smart taken to protect the operator?
Your safety is always our priority, all our machine comes with a pair of safety goggles and the machine can be equipped with a protective cover (need purchase additionally on our site). Also, All EM-Smart machines have motion detection, overheats shutdown, and emergency stop functions for safety purposes.

38. Can kids use EM-Smart?
It is not allowed for the sake of safety. This is a class-4 laser, and the recommended age to use is 16 years old.

39. Is the dust or smog generated from marking toxic to human beings?
When the marking or engraving creates smoke and fumes, it can be exhausted by the air filter (need purchase additionally). You may also use a fan or a window instead.

40. Does the laser beam hurt the skin? Can I put my hand on the workbench?
It’s strictly prohibited for the sake of safety.

41. Can I stare at the laser with naked eyes?
It’s also strictly prohibited for the sake of safety. We do not recommend.

42. Do I have to purchase the protective cover and air filter additionally?
It’s an option. You can buy the cover and air filter additionally from the Accessories Page of our website.

43. What should I do during an emergency?
All EM-Smart machines are designed with an emergency stop button which you can use in case of emergencies.

44. What is the operating temperature for the EM-Smart?
The operating temperature for EM-Smart is 10 – 35℃ or 0-40℃。

45. What certifications and standards has EM-Smart passed?
The EM-Smart has passed certifications and standards such CE, RoHS, FDA, SGS, ISO 9001, etc.


46. How can I make the payment?
Currently, we accept Paypal, an easy and secure way to shop online. Besides, Credit Card and T/T are also acceptable, please emails us at service@em-smart.com if you don’t has the Paypal account.

47. Is it safe to buy and pay on your site?
Of course it's safe. Once we receive your order, we will send you the goods as soon as possible and email you the real-time tracking number. Paypal is almost the most secure payment method in the world.

48. Can I modify or cancel my order after the payment?
Of course yes, you are free to modify or cancel the order before shipping.

49. Does the price include tax? Will an invoice be available for my payment?
All prices on our website already includes tax. We can issue the commercial invoice for you.


50. Shipping and delivery time? Duties and taxes?
Please visit our Shipping and Tracking page to find everything about the shipping.


51. Are EM-Smart machines capable of volume marking or engraving?
Yes, they support volume marking or engraving. Please click here to watch the videos.

52. What good ideas can I create with EM-Smart?
That will depend on your imagination. Bar code, lipsticks, coins, wine pots, dog tags, jewelry, knives, guns, medals, electronic components, medical equipment, cups, pens, purses, notebooks, tags, forks & knives, gifts, hard wares, key chains, mobile phones, nameplates, toys and so on. EM-Smart support marking and engraving all kinds of metal, plastic, leather, slate, coated wood, etc..

53. For whom is the EM-Smart suitable?
As the world′s most portable and powerful fiber laser marking machine, the EM-Smart will be most suitable for the customization and personalization of gifts, souvenirs, handicrafts, logos, brands, etc. by designers, handicraftsmen, Etsy sellers, Kickstarter entrepreneurs, creative agencies, and small businesses. Of course, it will be also a perfect tool for those who love DIY.

54. Can I become a distributor of EM-Smart?
Yes. Please contact us via service@em-smart.com to get distribution details.

55. Can I make money with EM-Smart?
Definitely! Since personalization and customization of products are in high demand. But it depends on what product or service and how well you can market it of course. We have clients that use the EM-Smart machines to create something from signs to laser engraving services to all types of custom or personalized items.
Besides, you can also join our Affiliate Program to make money together with EM-Smart, please email at service@em-smart.com for more details.