Shipping & Tracking
Shipping Cost
Free shipping to most countries on orders over €89. Orders below €89 will incur a €20 shipping fee.
How Long Does It Take?
Usually the shipment will start within 24-48 hours after your payment except for unexpected circumstances (e.g. out of stock, we will get in touch with you immediately). We will update you with the shipping status via email in the first place. You are also free to contact us via service@em-smart.com for your order’s latest status.
ETA (Estimated Time of Arrival)
Delivery time depends on your chosen shipping method and various factors like holidays, shipping schedules, and your location. Estimated delivery time is typically 5-14 business days. If any issues arise during the shipping process, we will handle and take responsibility for them.
Important Reminder
Please retain the original packaging and the materials within it for at least 30 days after receiving your package for any potential repairs or returns.
What to Do If There Is a Shipping Issue?
Delayed or Missing Packages
If your package doesn’t arrive within the estimated shipping time or any items are missing, contact our support team at service@em-smart.com within a week of the estimated delivery date.
Returned Packages
If your package is returned to the sender, we’ll investigate right away. We need to confirm it has been returned to our overseas warehouse before we can re-ship it to you. Please note that if your package is returned because it wasn’t picked up on time or the address was incorrect, we may charge extra for redelivery or processing a refund.
Email Says Delivered, But No Package
Please email service@em-smart.com within 3 calendar days of the notification with your order details. We’ll help start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.
Delivery Times and Fees by Destination
| Warehouse | Area | Destination | Delivery Time for In-Stock Items | Shipping Cost |
|---|---|---|---|---|
| Europe | / | Switzerland (DECH positions), Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, United States, Canada (select regions), Spain, Hungary, Italy, Sweden, Slovenia, Norway, Bulgaria, Slovakia, Cyprus, Estonia, Finland, Greece, Croatia, Ireland, Lithuania, Latvia, Malta, Portugal, Romania | 3~5 Business days | FREE |
| North America | / | United States, Canada (some areas) | 3~5 Business days | FREE |
| China | America | United States | 10~15 Business days | FREE |
| America | Canada | |||
| America | Mexico | |||
| Asia | Singapore | |||
| Asia | Malaysia | |||
| Asia | Thailand | |||
| Asia | Philippines | |||
| Asia | Indonesia | |||
| Asia | South Korea | |||
| Asia | Vietnam | |||
| Middle East | United Arab Emirates | |||
| Middle East | Australia | |||
| Europe | Germany | |||
| Europe | France | |||
| Europe | United Kingdom | |||
| Europe | Spain | |||
| Europe | Italy | |||
| Europe | Mexico (some regions) | |||
| Europe | Hungary | |||
| Europe | Netherlands | |||
| Europe | Poland | |||
| Europe | Czech Republic | |||
| Europe | Austria | |||
| Europe | Denmark | |||
| Europe | Sweden | |||
| Europe | Greece | |||
| Europe | Portugal | |||
| Europe | Lithuania | |||
| Europe | Luxembourg | |||
| Europe | Ireland |
Tracking Order
You may track your parcel via this site (https://www.17track.net/en/). You may also get the shipping information from the email sent by our customer service.
Customs Duties
This will be completely subject to the policy of the local customs of your country. If the customs duties apply, it will be the responsibility of the buyer. However, to avoid the duty, we also provide DDP (Delivered Duty Paid) shipping option at the check-out page for our customers, so that you won't have any duty worries.