EM-Smart Dual Desktop Laser Engraver with 20W Fiber & Diode
- Two Lasers, One Unit — Dual laser engraves almost all materials: wood, acrylic, leather, metal, and more.
- 20 W Fiber + 20 W Diode — Deep engraving, embossing, thin-metal cutting, wooden engraving & cutting.
- LightBurn Included — Free LightBurn software included – ideal for diverse engraving needs and better results.
- EU Friendly — CE certified, VAT-inclusive pricing, free 2-5-day delivery & 14-day returns from EU warehouses.
- Safety-Assured — Fully enclosed design with eye-protection shield and fire-safety stop.
- 4-in-1 Rotary & Flexible Rotary — Engraves cylinders, rings, mugs, tumblers, curved surfaces, and more.
Fast Free Shipping & Duty-Free
2 Years Warranty & 1-on-1 Support
CE, FDA, RoHS, SGS, ISO9001 Certified
Safe & Secure Checkout
How to choose your EM-Smart machine? Check the machine comparison here.
🌍 Global Shipping
We offer free worldwide air shipping. Orders ship within 24–48 hours after payment (except in case of stock delays). You'll receive an email once your order is fulfilled. For questions, contact service@em-smart.com. [Learn More >]
🚚 Delivery Time
Estimated delivery: 5–14 business days. We ship from European warehouses for faster delivery within the EU.
🔎 Order Tracking
Track your order at 17track.net or via our support team. We use FedEx, UPS, DHL, and other express couriers.
💰 Taxes & Duties
No extra VAT or shipping fees. What you see is what you pay.
2-Year for Fiber & 1 Year for Diode Laser, Lifetime Service Supported
Warranty
We provide a 2 years warranty for all EM-Smart laser machines. Besides, we also provide technical support services including live chat, email, phone call, video call, remote control, spare parts, field maintenance and repair (If a local distributor is available).
CE, FDA, RoHS, SGS, ISO9001 Certified
What Kinds of Payment Methods Are Accepted?

Currenty, we accept most global payment methods including PayPal, Credit Cards (Visa, Master, etc.), bank transfer and installment. These options will appear when you submit your order, and you can choose any of them.
Payment Failures
If you encounter issues during payment, here are some common problems and solutions.
1. Credit Card Payment Failed with Code 80010: Transaction Do Not Honour
Cause: The card-issuing bank perceives the transaction as risky, particularly for overseas transactions. This can happen due to bank policies or if the cardholder has set a limit on online purchases.
Solution: Contact your card-issuing bank to authorize the transaction or verify that it’s your purchase. You may also need to adjust your online spending limits.
2. Credit Card Payment Failed with Code 80090: Cannot Start 3D Authorized Service
Cause: The 3D verification service is not enabled.
Solution: Contact your card-issuing bank to enable 3D verification services. Ensure you complete the 3D verification steps or try using a different card.
3. Credit Card Payment Failed with Code 20061: Duplicate Order
Cause: The customer exited the 3D verification process and attempted to pay again, causing a duplicate transaction.
Solution: Complete the 3D verification process as prompted and avoid refreshing the page.
Exchange Rate Conversion
All transactions on em-smart.store are settled in EUR. If you pay with a credit card denominated in a currency other than EUR, your card-issuing bank may charge additional exchange rate fees or incur exchange rate losses. If you experience any additional fees, please contact your bank and request a refund if necessary.
Payment Security
Transactions are secure. All payments are processed through PayPal, a trusted third-party payment processor that uses encryption to secure your data.
Card information remains private. Em-Smart does not store any card information on its website, ensuring that your payment details are kept safe.
Checkout is protected. Our checkout process is safeguarded by industry-standard 128-bit SSL encryption, ensuring your personal information remains secure.
With Em-Smart, you can shop confidently, knowing that your payment information is safe and secure.
Work on Almost All Materials
World's First 20W Fiber
& 20W Diode Dual Laser
We combined the abilities of two lasers in the EM-Smart Dual: a fiber laser
for its exceptional metal engraving performance and a blue diode laser for engraving the most common materials.

Directly Engrave on Curved Surfaces
4-in-1 Rotary Attachment – With it, you can easily engrave on all kinds of shapes — round, curved, or uneven items.

Support 90% Cylinder Engraving
4 forms of rotary are suitable for most of the daily use of cylinders and spheres, such as tumblers, mugs, Christmas balls, rings, etc.
Safe in All Aspects




In the Box
Specifications
FAQ
What is the laser type of EM-Smart Dual?
What is the laser type of EM-Smart Dual?
The EM-Smart Dual features a 20W fiber and 20W diode dual-source system integrated into one machine.
How's EM-Smart Dual's performance on metal? Can it cut metal?
How's EM-Smart Dual's performance on metal? Can it cut metal?
Equipped with a 20W fiber laser, it can deeply engrave metal with a 3D effect at a repeat accuracy of ±0.002mm. Additionally, it can cut metal up to 0.5 mm with ease.
What’s the advantages of EM-Smart Dual, comparing to its competitors?
What’s the advantages of EM-Smart Dual, comparing to its competitors?
Higher power dual-laser system: 20W fiber & 20W diode laser.
Max work area to 230mm × 230mm.
Max engraving height to 150mm.
More affordable price and cost-effective for two laser resources.
Faster engraving speed: Up to 10,000 mm/s.
Smart built-in 8MP camera for precise focus.
As comes with FREE LightBurn, no extra purchase is needed.
What materials can I cut or engrave with EM-Smart Dual?
What materials can I cut or engrave with EM-Smart Dual?
You can easily engrave on gold, silver, aluminum, stainless steel, platinum, titanium, slate, glass, leather, paper, rubber, and more than 300 materials.
Is there a fee for using LightBurn with EM-Smart Dual?
Is there a fee for using LightBurn with EM-Smart Dual?
No additional purchase is needed. The EM-Smart Dual comes with a built-in LightBurn version. Besides, one LightBurn license can covers all EM-Smart desktop laser engravers.
How long does shipping take?
How long does shipping take?
Fast & Free shipping from the European warehouse in 3-7 work days.
What are the shipping fees and customs duties?
What are the shipping fees and customs duties?
Free shipping and no customs duties.
Can I use EM-Smart Dual to engrave on cylindrical objects?
Can I use EM-Smart Dual to engrave on cylindrical objects?
Of course! Matched with a 4-in-1 Rotary Attachment, EM-Smart Dual is perfect for engraving rings, tumblers, glasses, balls, and other cylindrical items.