🌍 Global Shipping
We offer free worldwide air shipping. Orders ship within 24–48 hours after payment (except in case of stock delays). You'll receive an email once your order is fulfilled. For questions, contact service@em-smart.com. [Learn More >]

🚚 Delivery Time
Estimated delivery: 5–14 business days. We ship from European warehouses for faster delivery within the EU.

🔎 Order Tracking
Track your order at 17track.net or via our support team. We use FedEx, UPS, DHL, and other express couriers.

💰 Taxes & Duties
No extra VAT or shipping fees. What you see is what you pay.

2-Year for Fiber & 1 Year for Diode Laser, Lifetime Service Supported

Warranty

We provide a 2 years warranty for all EM-Smart laser machines. Besides, we also provide technical support services including live chat, email, phone call, video call, remote control, spare parts, field maintenance and repair (If a local distributor is available).

CE, FDA, RoHS, SGS, ISO9001 Certified


What Kinds of Payment Methods Are Accepted?

Currenty, we accept most global payment methods including PayPal, Credit Cards (Visa, Master, etc.), bank transfer and installment. These options will appear when you submit your order, and you can choose any of them.

Payment Failures

If you encounter issues during payment, here are some common problems and solutions.

1. Credit Card Payment Failed with Code 80010: Transaction Do Not Honour

Cause: The card-issuing bank perceives the transaction as risky, particularly for overseas transactions. This can happen due to bank policies or if the cardholder has set a limit on online purchases.

Solution: Contact your card-issuing bank to authorize the transaction or verify that it’s your purchase. You may also need to adjust your online spending limits.

2. Credit Card Payment Failed with Code 80090: Cannot Start 3D Authorized Service

Cause: The 3D verification service is not enabled.

Solution: Contact your card-issuing bank to enable 3D verification services. Ensure you complete the 3D verification steps or try using a different card.

3. Credit Card Payment Failed with Code 20061: Duplicate Order

Cause: The customer exited the 3D verification process and attempted to pay again, causing a duplicate transaction.

Solution: Complete the 3D verification process as prompted and avoid refreshing the page.

Exchange Rate Conversion

All transactions on em-smart.store are settled in EUR. If you pay with a credit card denominated in a currency other than EUR, your card-issuing bank may charge additional exchange rate fees or incur exchange rate losses. If you experience any additional fees, please contact your bank and request a refund if necessary.

Payment Security

Transactions are secure. All payments are processed through PayPal, a trusted third-party payment processor that uses encryption to secure your data.

Card information remains private. Em-Smart does not store any card information on its website, ensuring that your payment details are kept safe.

Checkout is protected. Our checkout process is safeguarded by industry-standard 128-bit SSL encryption, ensuring your personal information remains secure.

With Em-Smart, you can shop confidently, knowing that your payment information is safe and secure.

EM-Smart Dual
Desktop Laser Engraver with 20W Fiber & Diode
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The Ultimate Production Solution for Everyone
Jewelry Store
Deep-engrave Jewelry
Create stunning jewelry with deep metal engraving,embossing, thin metal cutting
Events
Onsite Customizing
In just 30 seconds, EM-Smart Dual can earn extra by customization.
Work Space
Streamline your production
EM-Smart Dual enables batch marking and processing a full set in minutes.
Souvenir Shop
Make All Types of Gifts
Working on over 300 materials, EM-Smart Dual can satisfy all of your gift/souvenir ideas.
Create like a Pro in Just 3 Steps!
Step 1: Connect
Step 2: Import
Step 3: Marking
Done!

Work on Almost All Materials

World's First 20W Fiber
& 20W Diode Dual Laser

We combined the abilities of two lasers in the EM-Smart Dual: a fiber laser
for its exceptional metal engraving performance and a blue diode laser for engraving the most common materials.

Our Sample Gallery

Explore Our Materials
Metal
Stainless Steel
Lead
Gold
Silver
Aluminum
Brass
Others
Slate
Wood
Leather
Paper
Plastic
Glass
EM-Smart Dual Engraving Performance
Deep Engraving
Quick Cutting
10000mm/s Speed
±0.002mm Accuracy
With a 20W fiber & 20W diode high-power dual-laser system, EM-Smart Dual achieves 3mm engraving depth on brass for striking 3D effects.
With a 20W fiber & 20W diode high-power dual-laser system, EM-Smart Dual achieves 3mm engraving depth on slate for striking 3D effects.
With a 20W fiber & 20W diode high-power dual-laser system, EM-Smart Dual achieves 5mm engraving depth on wood for striking 3D effects.
Brass 3D Embossing Relief
With a 20W fiber & 20W diode high-power dual-laser system, EM-Smart Dual achieves 3mm engraving depth on brass for striking 3D effects.
Slate 3D Embossing Relief
With a 20W fiber & 20W diode high-power dual-laser system, EM-Smart Dual achieves 3mm engraving depth on slate for striking 3D effects.
Wood 3D Embossing Relief
With a 20W fiber & 20W diode high-power dual-laser system, EM-Smart Dual achieves 5mm engraving depth on wood for striking 3D effects.
20W diode laser inside EM-Smart Dual is powerful enough to cut stainless steel up to 0.53mm
20W diode laser inside EM-Smart Dual is powerful enough to cut acrylic up to 14.21mm
20W diode laser inside EM-Smart Dual is powerful enough to cut wood up to 17.8mm
0.53mm Stainless Steel
20W diode laser inside EM-Smart Dual is powerful enough to cut stainless steel up to 0.53mm
14.21mm Acrylic
20W diode laser inside EM-Smart Dual is powerful enough to cut acrylic up to 14.21mm
17.8mm Wood
20W diode laser inside EM-Smart Dual is powerful enough to cut wood up to 17.8mm
At the same speed and power, EM-Smart Dual is on average 1.3× faster than competing products.
At the same speed and power, EM-Smart Dual is on average 1.3× faster than competing products.
At the same speed and power, EM-Smart Dual is on average 1.3× faster than competing products.
Brass Engraving
At the same speed and power, EM-Smart Dual is on average 1.3× faster than competing products.
Slate Engraving
At the same speed and power, EM-Smart Dual is on average 1.3× faster than competing products.
Wood Engraving
At the same speed and power, EM-Smart Dual is on average 1.3× faster than competing products.
With the minimal line distance of 0.06 mm for fiber laser and 0.15 mm for diode, EM-Smart Dual can deal with smallest character size to 0.9 mm, excellent in detail engraving.
With the minimal line distance of 0.06 mm for fiber laser and 0.15 mm for diode, EM-Smart Dual can deal with smallest character size to 0.9 mm, excellent in detail engraving.
With the minimal line distance of 0.06 mm for fiber laser and 0.15 mm for diode, EM-Smart Dual can deal with smallest character size to 0.9 mm, excellent in detail engraving.
Stainless Steel Engraving Accuracy
With the minimal line distance of 0.06 mm for fiber laser and 0.15 mm for diode, EM-Smart Dual can deal with smallest character size to 0.9 mm, excellent in detail engraving.
Wood Engraving Accuracy
With the minimal line distance of 0.06 mm for fiber laser and 0.15 mm for diode, EM-Smart Dual can deal with smallest character size to 0.9 mm, excellent in detail engraving.
Brass Engraving Accuracy
With the minimal line distance of 0.06 mm for fiber laser and 0.15 mm for diode, EM-Smart Dual can deal with smallest character size to 0.9 mm, excellent in detail engraving.
Expand Engraving on Curved Objects

Directly Engrave on Curved Surfaces

4-in-1 Rotary Attachment – With it, you can easily engrave on all kinds of shapes — round, curved, or uneven items.

Support 90% Cylinder Engraving

4 forms of rotary are suitable for most of the daily use of cylinders and spheres, such as tumblers, mugs, Christmas balls, rings, etc.

Safe in All Aspects

Efficient smoke extraction quickly removes smoke and dust during engraving, ensuring a safe environment for storefront use.
The fully enclosed cover blocks the harmful light of both the 455nm diode laser and the 1064nm Fiber laser.
Strong Smoke Extraction
Efficient smoke extraction quickly removes smoke and dust during engraving, ensuring a safe environment for storefront use.
Laser Light Reduction
The fully enclosed cover blocks the harmful light of both the 455nm diode laser and the 1064nm Fiber laser.
Diverse Accessories Simplify Creations
4-in-1 Rotary Attachment
Support 90% cylinder engraving
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Add To Cart
EM-Smart Flexible Fixture
Securely holds any shaped workpiece
Learn More
Add To Cart
EM-Smart Smoke Purifier
Unmatched elimination of dust and odors
Learn More
Add To Cart
Footswitch Foot Pedal
Effortless press, simple batch
Learn More
Add To Cart
4-in-1 Rotary Attachment
Support 90% cylinder engraving
4-in-1 Rotary Attachment – Made for EM-Smart Dual
EM-Smart Flexible Fixture
Securely holds any shaped workpiece
EM-Smart Flexible Fixture
EM-Smart Smoke Purifier
Unmatched elimination of dust and odors
EM-Smart Smoke Purifier Pro
Laser Machine Footswitch Foot Pedal
Effortless press, simple batch
Laser Machine Footswitch Foot Pedal
Genuine Praise from Real Users
How-To Tutorials
Honest Expert Reviews
Real User Stories
EM-Smart
Use a 20W Diode laser with the right settings to create stunning edible designs—elevate your treats effortlessly!
EM-Smart
With precise laser engraving, transform ordinary cork into high-value, customized coasters or mats—perfect for gifts or premium sales!
EM-Smart
4 forms of rotary are suitable for most of the daily use of cylinders and spheres, such as tumblers, mugs, Christmas balls, rings, etc.
EM-Smart
The EM-Smart Flexible Fixture is the ideal solution for securing workpieces of any shape—quickly, safely, and precisely.
Mike Dixon
Great dual-laser engraver - powerful, precise, and portable. Handles all materials well. Takes some setup but works beautifully. Just needs easier fan access.
Jürgen Pendl
Engraved a birthday hairpin for my daughter with this laser engraving machine – she adored it! All her classmates asked where to get one. The personal touch made it extra special.
Santiago García
Created fun learning aids for my elementary class with this laser engraving machine. The kids went wild over their custom name tags and puzzle pieces!
Jacob Williams
Laser-engraved our family photo onto a wooden plaque. The details came out beautifully - now everyone who sees it wants their own!

In the Box

Specifications

EM-Smart Dual Desktop Laser Engraver with 20W Fiber & Diode
EM-Smart Dual
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Processing Capacity
Laser Type
20W Diode Laser + 20W Fiber Laser
Processing Mode
Laser Engraving Laser Cutting
Supported Materials
Laser Cuttable: Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Fiber Laser: Metal, Brass, Stainless Steel, Aluminum, Silver Laser Engravable: Diode Laser: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal Fiber Laser: Stainless Steel, Aluminum, Brass, Sliver, Plastic, Platinum, Titanium, Gold, TFT, FPC, PCBA
Max. Working Area
Fiber Laser: 9.6" × 9.6" (230^230mm) Diode Laser:7.87" × 7.87"(200^200mm)
Max. Working Speed
10000mm/s
Max. Laser Cutting Thickness (Stainless Steel Plate)
0.53 mm
Max. Laser Cutting Thickness (Acrylic)
14.21 mm
Max. Laser Cutting Thickness (Wood)
17.8 mm
Max. Processing Height
150 mm
Rotary Engraving Diameter
Jaw grip range for external cylindrical clamping: 0-120mm Ø External expansion range for pipe internal diameter: 20-130mm Ø Roller support range for cylindrical objects: 10-200mm Ø Spherical object gripping range: 25-110mm Ø Ring/internal diameter clamping range: 10-90mm Ø
Smart Software
Supported Software
LightBurn、EZCAD
Operating System
Windows(Only EZCAD)、Mac
Connection Method
USB
Supported Files
SVG/DXF/JPG/JPEG/PNG/PDF/BMP/TIF
Easy Operation
Pre-assembled
Yes
Built-in Camera
8MP Smart Camera
Positioning Method
Dual Red Light Positioning
Focus Mode
Electrical/Manual Focus
Preview Method
Smart Camera Preview High-speed Light Live Preview
Accuracy & Precision
Laser Spot Size
0.1*0.2mm (20W Diode Laser) 0.06*0.06mm (20W Fiber Laser)
General Information
Safety Certification
Class 1 with Safety Enclosure
Product Size
293mm×399mm×585mm
Product Weight
18.15kg
Max. Machine Input Power
180W
Power Adapter Input Voltage
DC 24V/7.5A

FAQ

What is the laser type of EM-Smart Dual?

The EM-Smart Dual features a 20W fiber and 20W diode dual-source system integrated into one machine.

How's EM-Smart Dual's performance on metal? Can it cut metal?

Equipped with a 20W fiber laser, it can deeply engrave metal with a 3D effect at a repeat accuracy of ±0.002mm. Additionally, it can cut metal up to 0.5 mm with ease.

What’s the advantages of EM-Smart Dual, comparing to its competitors?

Higher power dual-laser system: 20W fiber & 20W diode laser.

Max work area to 230mm × 230mm.

Max engraving height to 150mm.

More affordable price and cost-effective for two laser resources.
Faster engraving speed: Up to 10,000 mm/s.

Smart built-in 8MP camera for precise focus.

As comes with FREE LightBurn, no extra purchase is needed.



What materials can I cut or engrave with EM-Smart Dual?

You can easily engrave on gold, silver, aluminum, stainless steel, platinum, titanium, slate, glass, leather, paper, rubber, and more than 300 materials.

Is there a fee for using LightBurn with EM-Smart Dual?

No additional purchase is needed. The EM-Smart Dual comes with a built-in LightBurn version. Besides, one LightBurn license can covers all EM-Smart desktop laser engravers.

How long does shipping take?

Fast & Free shipping from the European warehouse in 3-7 work days.

What are the shipping fees and customs duties?

Free shipping and no customs duties.

Can I use EM-Smart Dual to engrave on cylindrical objects?

Of course! Matched with a 4-in-1 Rotary Attachment, EM-Smart Dual is perfect for engraving rings, tumblers, glasses, balls, and other cylindrical items.